Data Deletion Request

What we'll delete

When we receive a verified request, we will delete:

• Your Ledger account and login credentials.
• All accounting data we received from QuickBooks Online for your company, including categorized transactions, vendor records, attachments, and derived analytics.
• Your support correspondence and any non-essential metadata associated with your account.

What we have to keep

We retain a small set of records where required by law:

• Billing and payment records (for tax and audit purposes — typically 7 years).
• A minimal audit log entry recording that a deletion request was received and fulfilled, and when.
• Encrypted backups, which are purged on a rolling 35-day schedule. We will not restore your data from backup after the deletion is processed.

How verification works

We verify deletion requests by sending a confirmation link to the email address on file. If you cannot access that address, attach a recent invoice or other proof of account ownership and we'll route the request through manual verification.

Authorized agents

You may designate an authorized agent to submit a request on your behalf by including signed authorization with your submission, in accordance with CCPA § 1798.130(a)(3).

Other ways to reach us